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1.
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Service management: operations, strategy, information technology / James A. Fitzsimmons, and Mona J. Fitzsimmons. by
Edition: Sixth edition
Publication details: Boston: McGraw-Hill/Irwin, 2008
Availability: Items available for loan: MAIN (1)Call number: HD 9980.5 F549 2008.

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2.
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Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich. by
Edition: Second edition
Publication details: Boca Raton, FL : Auerbach Publications, 2006
Availability: Items available for loan: MAIN (1)Call number: HD 31 M55 2006 c.2. Not available: MAIN: Added to bundle (1).

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