Sumanth, D. J., Edosomwan, J. A., Sink, D. S., Werther, W. B.,Jr. (Eds.). (1991). Productivity and quality management frontiers-III: refereed papers presented at the third international conference on productivity and quality research, february 20-22, 1991, Miami, FL, USA. Norcross, GA : Industrial Engineering and management Press, Institute of Industrial Engineers.

White-collar/knowledge worker measurement -- Technical and professional measurement -- Productivity measurement at system levels -- Applications/case studies in system level measurement -- Productivity/quality measurement -- Theoretical and practical issues of measurement -- Evaluation and planning -- Evaluation -- Benchmarking -- Planning -- Improvement -- Manufacturing issues -- Human resource issues -- Participation issues -- Innovation issues -- Quality and productivity tools -- Technology issues related to productivity and quality -- Quality and productivity improvement -- Total quality management and productivity management -- Total quality management-focus issues -- Total quality management/productivity management - special issues and applications -- Quality and productivity relationships -- Quality/productivity management -- Applications and case studies -- Applications/case studies in quality and productivity management -- Applications and case studies in total quality management and productivity management -- Special application - health care -- Education and training -- Education and training issues in productivity and quality