Theng, L. G., & Chee, L. S., (Eds.). (1995). Higher productivity through HRD and franchising. Singapore: National Productivity Board.

Introduction: The case discussion method and case analysis -- Section I: Training and development for competitiveness -- Chapter 1: Nothing is impossible - a philosophy that works case: the hour glass -- Chapter 2: Managing an expanding business case: elbiru electronics -- Chapter 3: HRD as investment case: Hyatt regency Singapore -- Chapter 4: Quality control circles: from vision to reality case: trans island bus services -- Section II: Franchising for competitiveness -- Chapter 5: Regionalising through franchising case: guardian pharmacy -- Chapter 6: Niching through franchising case: sports stop boutique -- Chapter 7: Repositioning through franchising case: medicine east

This book contains seven interesting cases featuring different companies in Singapore. The book enables students in management to critically examine issues and decisions related to human resource development and franchising. Students and readers are encouraged to adopt the role of the decision makers in the cases and carefully analyse the cases to appreciate the problems and options facing the companies in these two important areas. - From the Book