Development Academy of the Philippines (2002). Philippine quality award: Interpretive guide for the public sector. Pasig City, Philippines: Productivity and Development Center, Development Academy of the Philippines.

Introduction -- Public sector 2002 criteria for performance excellence - item listing -- Glossary of key terms -- Public sector 1999 criteria for performance excellence -- Leadership -- Strategic planning -- Customer and public focus -- Information and analysis -- Human resource focus -- Process management -- Organizational performance results -- Item descriptions and comments -- Scoring system -- Scoring guidelines -- Preparing the business overview -- 2002 criteria response guidelines -- 1999 criteria: core values, concepts, and framework -- Key characteristics of the criteria -- Eligibility guidelines and restrictions -- Fees for the award cycle -- Summary of application requirements -- Eligibility determination and application forms