Includes appendixes and index. Osborne, D., & Gaebler, T. (1993). Reinventing government: How the entrepreneurial spirit is transforming the public sector. Reading, MA: Addison-Wesley.

Introduction: an America Perestroika -- Catalytic government -- Community-owned government: empowering rather than serving -- Competitive government: injecting competition into service delivery -- Mission-driven government: transforming rule-driven organizations -- Results-oriented government: funding outcomes, not inputs -- Customer-driven government: meeting the needs of the customer, not the bureaucracy -- Enterprising government: earning rather than spending -- Anticipatory government: prevention rather than cure -- Decentralized government: from hierarchy to participation and teamwork -- Market-oriented government: leveraging change through the market -- Putting it all together