ISO 9004. Quality management systems - guidelines for performance improvements = Systemes de management de la qualite - lignes directrices pour i'amelioration des performances (2nd ed.). (2000). Geneva, Switzerland: International Organization for Standardization.

Scope -- Normative reference -- Terms and definitions -- Quality management system -- Managing systems and processes -- Documentation -- Use of quality management principles -- Management responsibility -- General guidance -- Needs and expectations of interested parties -- Quality policy -- Planning -- Responsibility, authority and communication -- Management review -- Resource management -- General guidance -- People -- Infrastructure -- Work environment -- Information -- Suppliers and partnerships -- Natural resources -- Financial resources -- Product realization -- General guidance -- Processes related to interested parties -- Design and development -- Purchasing -- Production and services operations -- Control of measuring and monitoring devices -- Measurement and monitoring -- Control of nonconformity -- Analysis of data -- Improvement