Includes bibliographical references and index. Williams, A. P. O., Woodward, S., & Dobson, P. (2002). Managing change successfully: Using theory and experience to implement change. Australia: Thomson.

Chapter 1: Introduction: orientation -- Chapter 2: Learning, mental models and case histories -- Chapter 3: Fundamental organizational change -- Chapter 4: Developing and outsourcing -- Chapter 5: Downsizing and outsourcing -- Chapter 6: Reorganizing support services -- Chapter 7: Merging organizations -- Chapter 8: Integrating IT into the business -- Chapter 9: Unplanned change in a market research agency -- Chapter 10: Developing a personal model for implementing change -- Chapter 11: Critical management competencies -- Chapter 12: Insights through theory: generic change models -- Chapter 13: Insights through theory: gaining cooperation -- Chapter 14: Insights through theory: managing stress -- Chapter 15: Concluding comments: developing effective leadership in the implementation of change