Includes appendixes and indexes. Krajewski, L. J., & Ritzman, L. P. (1997). Operations management: strategy and analysis (4th ed.). Reading, MA: Addison-Wesley.

Chapter 1: Operations as a competitive weapon -- Part 1: Strategic choices -- Chapter 2: Operations strategy -- Chapter 3: Process management -- Chapter 4: Total quality management -- Chapter 5: Statistical process control -- Part 2: Design decisions -- Chapter 6: Work-force management -- Chapter 7: Capacity -- Chapter 8: Location -- Chapter 9: Layout -- Part 3: Operating decisions -- Chapter 10: Forecasting -- Chapter 11: Material management -- Chapter 12: Independent demand inventory systems -- Chapter 13: Aggregate planning -- Chapter 14: Material requirements planning -- Chapter 15: Just-in-time systems -- Chapter 16: Scheduling -- Chapter 17: Managing complex projects