The quality master plan: a quality strategy for business leadership / J.P. Russell.
Publication details: Milwaukee, WI: ASQC Quality Press, 1990.Description: ix, 138 pages: illustrations; 23 cmISBN:- 0873890817
Item type | Current library | Call number | Status | Barcode | |
---|---|---|---|---|---|
BOOKS | MAIN | TS 156 R87 1990 (Browse shelf(Opens below)) | Available | 01306 |
Includes bibliographical references, glossary and index. Russell, J. P. (1990). The quality master plan: a quality strategy for business leadership. Milwaukee, WI: ASQC Quality Press.
Section I: Introduction -- Quality: who needs it? -- The quality master plan: an overview -- Section II: Goals and strategies -- Goal I: Integrate and promote quality management -- Goal II: Build an organization responsive to customer needs and wants -- Goals III: Consistently provide value to the customer -- Goal IV: Achieve continuous improvement -- Section III: Help
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