Includes glossary and index. Burns, L. R., Bradley, E. H., & Weiner, B. J. (2012). Shortell and Kaluzny's health care management: organization design and behavior (6th ed.). Clifton Park, NY: Delmar, Cengage Learning.

Part I: Introduction -- Chapter 1: The challenge of delivering value in health care: global and U.S. perspectives -- Chapter 2: Leadership and management: a framework for action in health care -- Part 2: Micro perspective -- Chapter 3: Organization design and work coordination -- Chapter 4: Motivating people at work -- Chapter 5: Teams and team effectiveness in health services organizations -- Chapter 6: Managing communication -- Chapter 7: Power, politics, and conflict management in health care settings -- Chapter 8: Managing complexity, learning, and innovation -- Chapter 9: Improving quality in health care settings -- Chapter 10: Strategic thinking and competitive advantage -- Chapter 11: Managing strategic alliances in health care -- Chapter 12: Health policy and regulation in the United States -- Chapter 13: Health information systems and organizational strategy -- Chapter 14: Consumerism and ethics: emerging issues in health care -- Chapter 15: Globalization and health

Completely updated to address the challenges faced by modern health care organizations, the sixth edition of Shortell and Kaluzny's health care management: organization design and behavior offers a more global perspective on how the United States and other countries address issues of health and health care. Written by internationally recognized and respected experts in the field, the new edition continues to bring a systemic understanding of organizational principles, practices, and insight to the management of health services organizations. Based on state-of-the-art organizational theory and research, the text emphasizes application and challenges you to provide a solution or a philosophical position.