Includes bibliographical references and index. McCorkle, S., & Witt, S. L. (2015). People skills for public managers. New York, NY : Routledge.

Why public managers need people skills -- Every effective manager is a good communicator -- Resolving disputes in the workplace -- Mega-skills for public employees -- Creating and maintaining effective work relationships -- Working together: meetings, teams, and parliamentary procedure -- Dealing with incivility, bullies, and difficult people -- Effective communication in the intercultural workplace -- Dynamic public speaking -- Designing effective public input processes -- The interconnected web of people skills

This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.