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Integrated summary -- Introduction -- National governments and the APO -- The APO and the public-sector productivity -- What is public-sector productivity? -- Our approach and findings -- Bangladesh -- Introduction -- Tax collection service -- Passport service -- Summary/conclusion/recommendations -- Indonesia -- Overview of Indonesian public-sector reform -- Tax collection service -- Issuing passport service -- Islamic Republic of Iran -- Introduction -- Iranian national tax administration -- Conclusion -- Pakistan -- Introduction -- Tax collection service -- Passport service -- Summary/conclusion/recommendation - Philippines (Magdalena Legaspi Mendoza) -- Introduction -- Tax collection service -- Conclusion and recommendations -- Sri Lanka -- Introduction -- Tax collection services -- Passport services -- Conclusion and recommendations -- Thailand -- Introduction - Tax collection service -- Passport service -- Conclusion and recommendations -- Vietnam -- Introduction -- Tax collection service -- Summary/conclusion/recommendation