Escobar, S. (Ed.). (2015). Total quality management and six sigma. New Jersey : Clanrye International.

Section 1: Quality Management -- Chapter 1: Artificial Intelligence Tools and Case Base Reasoning Approach for Improvement Business Process Performance -- Chapter 2: Project Costs and Risks Estimation Regarding Quality Management System Implementation -- Chapter 3: Improving 'Improvement' by Refocusing Learning: Experiences from an -Initially- Unsuccessful Six Sigma Project in Healthcare -- Chapter 4: Reducing Mirror Slippage of Nightstand with Plackett-Burman DOE and ANN Techniques -- Chapter 5: Redesigning the Service Process for Total Quality in Government Hospitals: Evidence from Kwara State -- Chapter 6: What Quality Management Allied to Information Can Do for Occupational Safety and Health -- Chapter 7: Some Applicable Methods to Analyze and Optimize System Processes in Quality Management -- Chapter 8: Competence Education and Training for Quality -- Section 2: Six Sigma -- Chapter 9: The Integration of TQM and Six-Sigma -- Chapter 10: Lean Six Sigma - Making It 'Business as Usual' -- Chapter 11: Qualitative and Quantitative Analysis of Six Sigma in Service Organizations

This book comprehensively discusses the concept of total quality management and six sigma. Survival in an ambitious and modern environment requires the organizations to cautiously organize their activities related to quality management. Total Quality Management (TQM) and Six Sigma are the techniques that have been successful in resolving complex quality problems in services and products. The aim of this book is to serve as a valuable reference for practitioners, academicians and students across various disciplines and help those interested in the filed of quality management to comprehend core ideas and recent innovative efforts being made in this field.