Includes index. Kone, A. (2015). Quality and operations management. New York, NY : Arcler Press LLC.

Chapter 1: Quality Management and Its Principles -- Quality: Concept and Definition -- Economics of Quality Value and Contribution -- Cost of Quality -- Dimensions of Quality -- Quality Planning -- Quality Metrics -- Quality Checklists -- Process Improvement Plan -- Organizational Quality Plan Content -- Quality Costs -- Analysis Techniques for Quality Costs -- Basic Concepts of Total Quality Management -- Historical Review -- Implementing a Total Quality Management System -- Strategies to Develop the TQM Process -- Role of Senior Management -- Quality Council -- Quality Statements -- Strategic Planning -- Barriers to TQM Implementation -- Quality Management -- The Difference between Traditional Management anf TQM -- Total Quality Management Benefits -- Principles of Total Quality Management -- Customer and Stakeholder Focus -- Process Orientation -- Continuous Improvement and Learning -- Empowerment and Teamwork -- Management by Fact -- Visionary Leadership and Strategic Orientation -- Chapter 2: Operations Management -- Concept of Operation -- Historical Development of Operation Management -- Comparative Environmental Frameworks -- The Cultural Environments Facing Business -- The Political and Legal Environments Facing Business -- The economic Environments Facing Businesses -- Globalization and Society -- Theories and Institutions -- Porter's Theory of Competitive Advantage -- Trade and Investment -- International Trade and Factor-Mobility Theory -- Governmental Influence on Trade -- Cross-National Cooperation Agreements -- World Financial Environment -- Global Foreign-exchange Markets -- The Determination of Exchange Rates -- Global Strategy, Structure, and Implementation -- The Strategy of International Business -- Country Evaluation and Selection -- Export and Import Strategies -- Direct Investment and Collaborative Strategies -- The Organization of International Business -- Managing International Operations -- Marketing Globally -- Global Manufacturing and Supply Chain Management -- International Accounting Issues -- The Multinational Finance Function -- Human Resource Management -- Chapter 3: Capacity Planning -- Capacity Planning: Concepts -- Capacity Planning Module -- Aggregate Planning -- Aggregate Planning Strategies -- Techniques for Aggregate Planning -- Planning Scheduling -- Operations Scheduling -- Loading -- Machine Limited or Labour Limited Process -- Routing -- Job Sequencing and Scheduling -- Gantt Charts -- Determination of Equipment Requirements -- Equipment Selection -- Determination of Capacity -- Capacity Measurement -- Chapter 4: Inventory Management -- Inventory Management: Concepts -- Inventory Planning and Control -- Need for Inventory -- Implications for Inventory Control Methods -- Types of Inventory -- Seasonal -- Decoupling -- Cyclic -- Pipeline -- Safety -- inventory Costs -- Concept and Behavior of Ordering Cost -- Carrying Cost -- Shortage Cost -- Economic Order Quantity (EOQ) -- Basic EOQ Model -- EOQ with Discounts -- Inventory Control -- Classification of Material -- Fixed Order quantity Model -- Periodic Review and Re-order Point -- ABC Analysis -- Vital, Essential, and Desirable (VED) -- High, Medium and Low (HML) -- GOLF -- SOS -- Chapter 5: Statistical Process Control and Process Capability -- Statistical Process Control: Concepts -- Control Limits versus Specification Limits -- The Seven Tools of Quality -- Statistical Fundamentals -- Measures of Central Tendency and Dispersion -- Population and Sample -- Normal Curve -- Control Charts for Variables and Attributes -- Variation: Common vs. Special Causes -- Control Chart Techniques -- X-bar and R Chart Correlation -- X-bar and S Charts -- Control Chart Interpretation and Analysis -- Using Charts to Pinpoint Problems -- Variable Control Charts -- Individuals and Moving Range Charts -- Moving Average and Moving Range Charts -- Charts for Individuals -- Median and Range Charts -- Process Capability -- New Seven Management Tools -- Process Capability Analysis -- Measures of Process Capability Process Capability Indices -- Chapter 6: Supply Chain Management -- Supply Chain: Concept -- Plan -- Develop (Source) -- Make -- Deliver -- Return -- Operations and Supply Chain Management: Basic Concepts -- Significance and Functions of Operations and SCM -- Supply Chain System: Evolution -- Evolution from Manufacturing to Operations Management -- Physical Distribution to Logistics to SCM -- Quality of Supply Chain System -- Overview from various Perspectives -- Concept of Internal Customer -- Overview of TQM and LEAN Management -- Supply Chain System: Impact -- Impact of Global Competition -- Technological Change -- Ethical and Environmental Issues on Operations and Supply Chain Functions -- Advantages of SCM -- Improved Supply Chain Network -- Minimized Delays -- Enhanced Collaboration -- Reduced Costs -- Chapter 7: Quality Assurance and Control -- Quality Control and Quality Assurance -- Quality Control -- Quality Assurance -- Difference between Quality Control and Quality Assurance -- Quality Improvement -- Control Charts -- Lot Sampling -- Bill Smith: Father of Six Sigma -- Pareto and Cause-Effect Diagrams -- Cause-Effect Diagrams -- Scatter Diagrams -- Run Charts -- Improvement Techniques -- Six Sigma -- Quality Control Circle (QCC) -- The European Quality Award -- The Background to the European Quality Award -- The Model -- Assessment Criteria -- Experiences of European Quality Award -- Chapter 8: E-commerce -- Concept of Quality System and ISO 9000 -- International Organization for Standardization (ISO) 9000 -- Need for ISO 9000 -- Other Quality Systems -- ISO 9000:2000 Quality System -- Elements of ISO 9000:2000 -- Implementation of Quality System -- Quality System Documentation -- Quality Auditing -- TS 16949-ISO 14000 -- Concept -- Requirements and Benefits

Quality and Operations Management includes a range of activities from managing quality and process strategy to human resources and supply chain management. Rapid changes in technology has posed numerous opportunities and challenges which have resulted in enhancement of manufacturing capabilities through a new materials, facilities, techniques, and procedures. Hence, managing a service/production system has become a major challenge in the global competitive environment. The purpose of this book is to introduce the readers to the field of quality and operations management. The field of quality and operations management is dynamic, and very much a part of many of the good things that are happening in business organizations. Operations management activities, such as forecasting, choosing a location for an office or plant, allocating resources, quality are core activities of most business organizations. This leads the way for the organizations to achieve its goals with minimum effort. Hence the study of the subject at undergraduate and postgraduate level has more significance. Operations management mainly associated with the factory management as the problem of production can be removed with the development of factory system. Before the evolution of factory system, manufacturing activities are carried on by single person that pose no problem or very insignificant problem of production and therefore question of production management did not arise. But with the inception of factory system, the situation changed and now operations management is necessary. Thus, the approach of operation management began to develop. The books aims to provide a broad frame-work for the management of the operations functions of organizations, and how this is used in planning, coordinating, and executing all the necessary activities that create goods and services. Chapter one explains quality management and its principles, etc. Operations management is explained in chapter two followed by operations strategy and world financial environment, theories and institutions, global strategy, structure, and implementation of international operations, etc. Chapter three describes about the capacity planning. Inventory management is explained in chapter four additionally it also reviews types of inventory and inventory costs, EOQ and ABC analysis. Chapter five discusses about statistical process control and process capability and chapter six reviews about concept of supply chain and its operations, the evolution of supply chain system and its quality, the impact and advantages of supply chain system, etc. Quality assurance and control are explained in chapter seven. Quality systems organizing and implementation are explained in chapter eight followed as concept of quality system and ISO 9000, implementation of quality system and TS 16949ISO 14000, and so on.