Include bibliography. Philippine National Standard. (2015). Quality management systems - requirements. (ISO 9001). Makati City: Bureau of Philippines standards.

Scope -- Normative references -- Terms and definitions -- Context of the organization -- Understanding the organization and its context -- Understanding the needs and expectations of interested parties -- Quality management system and its processes -- Leadership -- Leadership and commitment -- General -- Customer focus -- Policy -- Establishing the quality policy -- Communicating the quality policy -- Organizational roles, responsibilities and authorities -- Planning -- Actions to address risks and opportunities -- Quality objectives and planning to achieve them -- Planning changes -- Support -- Resources -- General -- People -- Infrastructure -- Environment for the operation of processes -- Monitoring and measuring resources -- Organizational knowledge -- Competence -- Awareness -- Communication -- Documented information -- General -- Creating and updating -- Control of documented information -- Operation -- Operational planning and control -- Requirements for products and services -- Customer communication -- Determining the requirements for products and services -- Review of the requirements for products and services -- Changes to requirements for products and services -- Design and development of services -- General -- Design and development planning -- Design and development inputs -- Design and development controls -- Design and development outputs -- Design and development changes -- Control of externally provided processes, products and services -- General -- Types and extent of control -- Information for external providers -- Production and service provision -- Control of production and service provision -- Identification and traceability -- Property belonging to customers and external providers -- Preservation -- Post-delivery activities -- Control of changes -- Release of products and services -- Control of nonconforming outputs -- Performance evaluation -- Monitoring measurement, analysis and evaluation -- General -- Customer satisfaction -- Analysis and evaluation -- Internal audit -- Management review -- General -- Management review inputs -- Management review outputs -- Improvement -- General -- Nonconformity and corrective action -- Continual improvement