Manulon, M. L. (2012). Delivering a quality frontline service in the issuance of special civil registry documents: Components 2-the court decrees on civil registry related cases in Region XII (Unpublished master's thesis). Public Management Development Program, Development Academy of the Philippines.

Public Management Development Program. Middle Managers' Class. Thesis (MMC)--Development Academy of the Philippines.

The Re-Entry Project "Delivering Quality Frontline Service in the Issuance of the Special civil Registry Document: Component 2- The Court Decrees on Civil Registry Related Cases in Region XII" is about addressing the long turnaround time, low completion rate and high incidence of feedback cases. In particular, component 2 provided benchmark data of court decrees, orders or judgements on civil registry related cases in Region XII from 2008-2012; determined compliance to reglementary period of transmittal of court decrees/orders to NSO-OCRG through the civil registry officer and from the latter to another civil registry officer, determined cause(s) of delayed transmittal of the court orders to concerned offices as well as non-registration of such decree, order or decision. It focused on the processes and systems prescribed under the civil code, Act 3753, the rules of court, special rules on declaration of absolute nulity of a void marriage, annulment of violable marriage, legal separation, divorce and the rules and relations promulgated by the Office of the Civil Registrar General. Among the immediate actions taken were the issuance of the memorandum by the NSO Administrator and Civil Registrar General and the School to local civil registrars and other enjoining support to the ReP,. In over (2) months of implementation there were eight (8) focal group discussions with different stakeholders conducted to explain the objectives of the ReP and solicit everyone's support. As a result of the activities conducted, all Civil Registrars in the region complied the memoranda except municipalities of Lutayan and Palimbang both of sultan Kudarat and the City of Cotabato. Judges and Clerks of Courts actively participated in the FGDs and offered their registry books for inspection saying that these books are public record. In the FGD's, the common issues and concerns emerged varied. On the part of the civil registry offices, the following were raised: (1) the turnaround time for annotated document is too long ranging from forty to ninety days; (2) the lac of court notices or subpoenas received by majority of the civil registrars and NSO about the case. Many LCROs were not given opportunity to appear in court and identify documents subject of petition. (3) bringing to the civil registry office of the court decision or order by the prevailing party of the registration instead of office to office channel although some civil registry offices received such notices properly; (4) inconsistent court orders or decrees; (5) improper venue of the petition for correction of entry/cancellation or therefore lack or jurisdiction; and (6) confusion about divorce by the shari'a court for marriages originally entered under the civil law. On the part of the court, it is sufficient that the civil registrars were notified about the case filed and that the hearing or tial proceeded even without their presence as in most cases civil registrars were not attending the hearing. Many clerks of court are no longer concerned whether the decree, order, decision or judgement was registered or not while others officially provide copy to civil registry offices concerned through process server or postal service. The rules and the systems allow the party to take care of the registration of the court decree or order. There is no feedback mechanism about registration. The harmonization and or revision of existing rules promulgated Supreme Court and the NSO-OCRG was recommended. On the part of NSO, different units or persons handled the annotation process and that annotation is highly centralized work.