Sadsad, G. T. (2012). Integrated customer-friendly service delivery system of DepED, Camarines Sur (Unpublished master's thesis). Public Management Development Program, Development Academy of the Philippines.

Public Management Development Program. Middle Managers Class. Thesis (MMC)--Development Academy of the Philippines.

If customers are poorly served, poor results are likely to be achieved. Delivered of service in DepEd, Camarines Sur is slow and most often delayed hence sometimes opportunities for promotion, scholarship benefits etc, for teachers and school officials are missed which lead to demoralization among the people. When people are not inspired working then output is poor DepED Camarines Sur shows alarming achievement results annually and has been observed to have lots of backlogs. Customer service should not just be the best but it should be great and inspiring. The need to implement and adopt an integrated customer friendly service delivery in DepEd, Camarines Sur. Random samples of customers, stakeholders and frontline service personnel have provided feedback that prompted this office to implement the Document Tracking System (DOTS) and the online queries, comments and request. With this, a Division Management Change Team was organized and was tasked to implement plans and activities in making the service delivery system of the office responsive, fast and economical. The entire office became Wi-Fi ready supported by fiber Optics internet connection located in the IT Section. All documents can now be early tracked and can be accessed by the owners of the documents. Frontline service personnel were trained and oriented. Service is improving and positive feedback and support to the project were manifested by customers. Awareness on the implementation of ARTA Law is high, Priority concerns are identified and activities and strategies to address these concerns have been defined.