Includes bibliographical references and index. Thomas, J. C. (2012). Citizen, customer, partner : Engaging the public in public management. Armonk, NY : M.E. Sharpe.

Part I: Introduction -- Citizen, Customer, Partner, and Public Management -- The Changing Place of the Public in Public Management -- Part II: The Public as Customer -- Providing Customer Service in Public as Partner -- Coproducing Public Services and Public Value -- Managing for Coproduction -- Part IV: The Public as Citizen -- When is Public Involvement Desirable? -- Engaging Representative Participation and Reaching Effective Decisions -- Techniques for Involving the Public in Decision Making -- Part V: Conclusions -- Implications for Public Managers, the Public, and Democracy