Includes indexes. Stevenson, W. J. (2002). Operations management (7th ed.). Boston : McGraw-Hill Irwin.

Part 1: Introduction -- Chapter 1: Introduction to Operations Management -- Chapter 2: Competitiveness, Strategy, and Productivity -- Part 2: Forecasting -- Chapter 3: Forecasting -- Part 3: System Design -- Chapter 4: Product and Service Design -- Chapter 5: Capacity Planning -- Chapter 6: Process Selection and Facility Layout -- Chapter 7: Design of Work Systems -- Chapter 8: Location Planning and Analysis -- Part 4: Quality -- Chapter 9: Introduction to Quality -- Chapter 10: Quality Control -- Chapter 11: TQM and Quality Tools -- Part 5: Supply Chain Management -- Chapter 12: Supply Chain Management -- Chapter 13: Inventory Management -- Chapter 14: Aggregate Planning -- Chapter 15: MRP and ERP -- Chapter 16: Just in Time Systems -- Chapter 17: Scheduling -- Part 6: Project Management -- Chapter 18: Project Management -- Part 7: Waiting Lines and Simulation -- Chapter 19: Waiting Lines

"The material in this book is intended as an introduction to the field of operations management. It is suitable for both undergraduate and graduate students. The filed of operations management is dynamic, and very much a part of many of the good things that are happening in business organizations. The book is intended to be interesting and informative. Much of what you learn will have practical application." -- From the Book