Includes glossary and index Phillips, J. M., & Gully. S. M. (2012). Organizational behavior : Tools for success. Mason, OH : South-Western, Cengage Learning.

Part 1: The organizational behavior context -- Chapter 1: What is organizational behavior? -- Chapter 2: Diversity -- Part 2: Individual effectiveness -- Chapter 3: Individual differences I: demographics, personality, and intelligence -- Chapter 4: Individual differences II: self-concept, learning styles, and types of fit -- Chapter 5: Attitudes, values, moods and emotions -- Chapter 6: Social perception, attributions, and perceived fairness -- Chapter 7: Motivating behavior -- Part 3: Social interactions -- Chapter 8: Communicating -- Chapter 9: Making decisions -- Chapter 10: Power, influence, and politics -- Chapter 11: Managing conflict and negotiating -- Part 4: Groups, teams, and leadership -- Chapter 12: Group behavior and effective teams -- Chapter 13: Leading -- Part 5: Organizational design, organizational change, and career management -- Chapter 14: Organizational structure and design -- Chapter 15: Organizational culture and organizational change -- Chapter 16: Managing your career