Fundamentals of TQM
Huan, Chun Chean Chin
Fundamentals of TQM Huan Chun Chean Chin. - New York, NY: Arcler Press LLC, 2015. - ix, 260 pages: illustrations; 27 cm.
Includes index.
Chapter 1: Introduction to TQM -- Quality: concept and definition -- Dimensions of quality -- Quality planning -- Quality costs -- Basic concepts of total quality management -- Quality management -- Chapter 2: The TQM principles -- TQM and customer satisfaction -- Satisfy the supplier -- Service quality -- Customer retention -- Motivation -- Continuous process improvement -- Supplier partnership -- Chapter 3: Statistical process control -- Statistical process control: concepts -- The seven tools of quality -- Population and sample -- Variation: common vs. special causes -- Using charts to pinpoint problems -- Process capability -- Chapter 4: Tools and techniques of total quality management -- Benchmarking -- Quality function deployment (QFD) -- Taguchi quality loss function -- Total productive maintenance (TPM) -- Chapter 5: Quality systems and standardization -- Concept of quality system and ISO 9000 -- ISO 9000:2000 quality system -- Implementation of quality system -- TS 16949-ISO 140006 -- Chapter 6: Quality improvement techniques -- Quality improvement: concepts and tools -- Pareto and cause-effect diagrams -- Scatter diagrams -- Improvement techniques -- The European quality award -- Chapter 7: Quality cost measurement -- Utilizing quality costs for decision making -- Quality function deployment -- Sigma measurement -- Evolving standards -- Quality culture and learning -- Chapter 8: Measurement of customer and employee satisfaction -- Measurement of customer satisfaction -- Measurement of employee satisfaction -- Employee's satisfaction survey i organizations
Total Quality Management (TQM) is a comprehensive and structures approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. It is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. In Chapter 1 you will learn about the basic introduction of TQM, its impact on organization, quality planning, etc. Basic principles of TQM, customer perception of quality, external and internal suppliers, etc. are explained in Chapter 2. In Chapter 3 concept of statistical process control and seven tools of quality, population and sample with normal curve, process capability and seven management tools, etc. are described. Tools and techniques of total quality management is briefly explained in Chapter 4 following sub topics such as, benchmarking and its types, QFD process and house of quality, similarities and difference between TQM and TPM, and so on. Chapter 5, 6, and 7 discusses about quality systems and standardization, quality improvement techniques, and quality cost measurement. Chapter 8 explains measurement of customer satisfaction, theoretical consideration of customer satisfaction, measurement of employee satisfaction and employee attitude survey, etc. - From the Book
9781680940329
Institutional Fund
Total quality management.
Fundamentals of TQM Huan Chun Chean Chin. - New York, NY: Arcler Press LLC, 2015. - ix, 260 pages: illustrations; 27 cm.
Includes index.
Chapter 1: Introduction to TQM -- Quality: concept and definition -- Dimensions of quality -- Quality planning -- Quality costs -- Basic concepts of total quality management -- Quality management -- Chapter 2: The TQM principles -- TQM and customer satisfaction -- Satisfy the supplier -- Service quality -- Customer retention -- Motivation -- Continuous process improvement -- Supplier partnership -- Chapter 3: Statistical process control -- Statistical process control: concepts -- The seven tools of quality -- Population and sample -- Variation: common vs. special causes -- Using charts to pinpoint problems -- Process capability -- Chapter 4: Tools and techniques of total quality management -- Benchmarking -- Quality function deployment (QFD) -- Taguchi quality loss function -- Total productive maintenance (TPM) -- Chapter 5: Quality systems and standardization -- Concept of quality system and ISO 9000 -- ISO 9000:2000 quality system -- Implementation of quality system -- TS 16949-ISO 140006 -- Chapter 6: Quality improvement techniques -- Quality improvement: concepts and tools -- Pareto and cause-effect diagrams -- Scatter diagrams -- Improvement techniques -- The European quality award -- Chapter 7: Quality cost measurement -- Utilizing quality costs for decision making -- Quality function deployment -- Sigma measurement -- Evolving standards -- Quality culture and learning -- Chapter 8: Measurement of customer and employee satisfaction -- Measurement of customer satisfaction -- Measurement of employee satisfaction -- Employee's satisfaction survey i organizations
Total Quality Management (TQM) is a comprehensive and structures approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. It is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. In Chapter 1 you will learn about the basic introduction of TQM, its impact on organization, quality planning, etc. Basic principles of TQM, customer perception of quality, external and internal suppliers, etc. are explained in Chapter 2. In Chapter 3 concept of statistical process control and seven tools of quality, population and sample with normal curve, process capability and seven management tools, etc. are described. Tools and techniques of total quality management is briefly explained in Chapter 4 following sub topics such as, benchmarking and its types, QFD process and house of quality, similarities and difference between TQM and TPM, and so on. Chapter 5, 6, and 7 discusses about quality systems and standardization, quality improvement techniques, and quality cost measurement. Chapter 8 explains measurement of customer satisfaction, theoretical consideration of customer satisfaction, measurement of employee satisfaction and employee attitude survey, etc. - From the Book
9781680940329
Institutional Fund
Total quality management.