Fundamentals of TQM (Record no. 1154)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03965 a2200181 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781680940329 |
| Qualifying information | Hardbound |
| 037 ## - SOURCE OF ACQUISITION | |
| Form of issue | Institutional Fund |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Huan, Chun Chean Chin |
| 9 (RLIN) | 4948 |
| 245 1# - TITLE STATEMENT | |
| Title | Fundamentals of TQM |
| Statement of responsibility, etc. | Huan Chun Chean Chin. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, NY: |
| Name of publisher, distributor, etc. | Arcler Press LLC, |
| Date of publication, distribution, etc. | 2015. |
| 270 ## - ADDRESS | |
| Contact person | F & J De Jesus, Incorporated |
| Address | 7636 Guijo cor. Sacred Heart St., San Antonio Village |
| City | Makati City |
| Country | Philippines |
| Telephone number | 899 5997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 260 pages: |
| Other physical details | illustrations; |
| Size of unit | 27 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| -- | Huan, C. C. C. (2015). Fundamentals of TQM. New York, NY: Arcler Press LLC. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1: Introduction to TQM -- Quality: concept and definition -- Dimensions of quality -- Quality planning -- Quality costs -- Basic concepts of total quality management -- Quality management -- Chapter 2: The TQM principles -- TQM and customer satisfaction -- Satisfy the supplier -- Service quality -- Customer retention -- Motivation -- Continuous process improvement -- Supplier partnership -- Chapter 3: Statistical process control -- Statistical process control: concepts -- The seven tools of quality -- Population and sample -- Variation: common vs. special causes -- Using charts to pinpoint problems -- Process capability -- Chapter 4: Tools and techniques of total quality management -- Benchmarking -- Quality function deployment (QFD) -- Taguchi quality loss function -- Total productive maintenance (TPM) -- Chapter 5: Quality systems and standardization -- Concept of quality system and ISO 9000 -- ISO 9000:2000 quality system -- Implementation of quality system -- TS 16949-ISO 140006 -- Chapter 6: Quality improvement techniques -- Quality improvement: concepts and tools -- Pareto and cause-effect diagrams -- Scatter diagrams -- Improvement techniques -- The European quality award -- Chapter 7: Quality cost measurement -- Utilizing quality costs for decision making -- Quality function deployment -- Sigma measurement -- Evolving standards -- Quality culture and learning -- Chapter 8: Measurement of customer and employee satisfaction -- Measurement of customer satisfaction -- Measurement of employee satisfaction -- Employee's satisfaction survey i organizations |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Total Quality Management (TQM) is a comprehensive and structures approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. It is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. In Chapter 1 you will learn about the basic introduction of TQM, its impact on organization, quality planning, etc. Basic principles of TQM, customer perception of quality, external and internal suppliers, etc. are explained in Chapter 2. In Chapter 3 concept of statistical process control and seven tools of quality, population and sample with normal curve, process capability and seven management tools, etc. are described. Tools and techniques of total quality management is briefly explained in Chapter 4 following sub topics such as, benchmarking and its types, QFD process and house of quality, similarities and difference between TQM and TPM, and so on. Chapter 5, 6, and 7 discusses about quality systems and standardization, quality improvement techniques, and quality cost measurement. Chapter 8 explains measurement of customer satisfaction, theoretical consideration of customer satisfaction, measurement of employee satisfaction and employee attitude survey, etc. - From the Book |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BOOKS |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | MAIN | MAIN | 01/26/2016 | AN9568-255200 | 9000.00 | HD 62.15 H93 2015 | 02296 | 01/26/2016 | 09/16/2022 | BOOKS |