Includes bibliographical references and index. Bernard, M. (2009). Managing and delivering performance. Amsterdam: Elsevier.

Introduction -- Part I: Identifying and Delivering Performance -- Clarifying Purpose, Goals and Values -- Understanding you Outcomes, Outputs and Value Proposition -- Understanding Inputs, Competencies and Resources -- Mapping and Defining your Strategy -- Aligning your Organization with Your Strategy -- Part II: Collecting the Right Management Information -- Measuring Performance -- Creating Key Performance Questions -- Designing Performance Indicators -- Part III: Learning and Improving Performance -- Fostering a Performance-Driven Culture -- Leveraging Performance Management Software Applications -- Learning from Current Performance Management Practices -- Further Reading -- Index

"This practical book on managing and delivering performance in the government, public and no-for-profit sectors is aimed at senior executives and offers a definitive, focused and practically-based strategic treatment of performance management issues." -- From the Book