Managing for quality and performance excellence / James R. Evans and William M. Lindsay.
Publication details: Australia; Mason, OH: South-Western, Cengage Learning, 2014.Edition: Ninth editionDescription: xxi, 697 pages: illustrations; 26 cmISBN:- 9781285069463
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| BOOKS | MAIN | TS 156 E93 2014 (Browse shelf(Opens below)) | Available | 01718 |
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Includes bibliographical references and index. Evans, J. R., & Lindsay, W. M. (2014). Managing for quality and performance excellence (9th ed.). Australia; Mason, OH: South-Western, Cengage Learning.
Part 1: Principles of quality -- Chapter 1: Introduction to quality -- Chapter 2: Foundations of quality management -- Chapter 3: Customer focus -- Chapter 4: Workforce focus -- Chapter 5: Process focus -- Part 2: Tools and techniques for quality -- Chapter 6: Statistical methods in quality management -- Chapter 7: Design for quality and product excellence -- Chapter 8: Measuring and controlling quality -- Chapter 9: Process improvement and six sigma -- Part 3: Beyond quality management: managing for performance excellence -- Chapter 10: The baldrige framework for performance excellence -- Chapter 11: Strategy and performance excellence -- Chapter 12: Measurement and knowledge management for performance excellence -- Chapter 13: Leadership for performance excellence -- Chapter 14: Building and sustaining quality and performance excellence
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