Development Academy of the Philippines (1998). Philippine quality award : Criteria for performance excellence and application guidelines. Makati City, Philippines : Department of Trade and Industry.

Introduction -- 1998 criteria for performance excellence - item listing -- Glossary of key terms -- 1998 criteria for performance excellence -- Leadership -- Strategic planning -- Customer and market focus -- Information and analysis -- Human resource focus -- Process management -- Business/organizational results -- 1998 criteria: item descriptions and comments -- Changes for the 1996 criteria -- Scoring system -- Scoring guidelines -- Preparing the business/organization overview -- 1998 criteria response guidelines -- 1998 criteria: core values, concepts and framework -- Key characteristics of the criteria -- Eligibility guidelines and restrictions -- Fees for the 1998 award cycle -- Application form