Includes index. Vogelsang, J., Townsend, M., Minahan, M., Jamieson, D., Vogel, J., Viets, A., ... Valek, L. (Eds.). Handbook for strategic HR: best practices in organization development from the OD network. New York, NY: AMACOM.

Section 1: The changing world of human resources -- Section 2: Consulting and partnership skills -- Facilitation and the consulting process -- The core skills needed in consulting on process issues -- The client-consultant relationship -- The consultant as person -- Partnerships among the HR business partner, leadership, staff, and an internal or external OD consultant -- Section 3: Use of self as an instrument of change -- Use of self: our instrument of change -- The mental realities we build -- Ethical leadership -- Covert processes -- Section 4: Thinking systematically and strategically -- Systems thinking: the connectedness of everything -- An evolving understanding of systems thinking -- Designing organizations -- Culture -- Organic/open systems models -- Complex adaptive and dialogic approaches -- Section 5: Employee engagement -- Working out: building strength through employee engagement -- One plus one equals four star performance: engaging in collaboration -- Lights, camera, action: close-ups of engagement -- Section 6: Change management -- Change by any other name: kinds of change -- What now? understanding change from the change recipient's viewpoint -- How to make them sit up and take notice: the successful change agent -- Special topics -- Section 7: Globalization, cross-cultural interaction, and virtual working arrangements -- Creating global glue and alignment -- Leadership -- Consultant role -- Community and sustainability -- Communication in global enterprise