Includes index. Doherty, T. L., Horne, T., & Wootton, S. (2014). Managing public services-implementing changes: A thoughtful approach to the practice of management (2nd ed.). London: Routledge.

First thoughts -- Managing in the changing context of public services -- Role One: Managing change -- Managing innovation and resistance to change in public services -- Managing strategy and change in public services -- Role Two: Managing operations and activities -- Managing the market for public services -- Managing social enterprises and generating social capital -- Managing the quality of public services -- Role Three: Managing people -- Managing groups and leading teams in public services -- Managing leadership and motivation in public services -- Managing individuals in public services -- Role Four: Managing finance and resources -- Managing budgets in public services -- Managing resources in public services -- managing audit, accountability and performance in public services -- Role Five: Managing information -- Managing information and communications in public services -- Role Six: Managing learning and personal development -- Managing learning in public services -- Managing personal development in public services -- Final thoughts -- Managing values: management as religion

Focusing on change as a constant factor in the management of any organization, this book helps students and practitioners to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. - From the Book